Once only found in science fiction, artificial intelligence (AI) is now a big part of many parts of our daily lives. Consider the commute situation. There is a good chance that you sit in traffic on the way to and from work every day if you drive a car. Thanks to AI, your journey will be shorter as mapping software will be updated in real-time to account for traffic, roadwork, and accidents. If you rely on public transportation, know that AI is working to improve your experience. In addition, if you use a ride-sharing service like Uber, AI is working behind the scenes, making it possible to predict pick-up times, travel times, and ride-sharing.
Taking public transportation to work is only one example. If you use any of the myriad other tools we have grown to rely on, you are interacting with AI every day. The use of AI is ubiquitous.
Artificial intelligence (AI) is increasingly widely used in digital marketing, where it is used to improve the efficiency of pay-per-click advertising, personalize websites, generate content, forecast consumer behaviour, and much more. Marketers are quickly realizing the benefits of AI and machine learning. In 2023, 92% of marketing firms used or expanded their use of AI and machine learning.
AI may help a company’s digital marketing efforts in two ways. One is in the backend, where AI is used by marketers to perform things like predict product demand, create consumer profiles, and buy ads in a programmatic fashion. The other is the business’ interaction with its customers, where artificial intelligence is being used to boost brand loyalty and revenue. In fact, 75% of businesses that use AI and ML say customer satisfaction has gone up by 10% or more because of it.
Here Are 4 Examples of How Businesses Are Using AI in Digital Marketing
Four major advances in AI that could make the customer experience much better are:
- Chatbots
- Content Creation
- Predictive Content
- Image Recognition Technology
Chatbots
Automated conversational software, also called “chatbots”, use AI to “chat” with users and give them the right answers. You may have interacted with a chatbot before when you needed help navigating a website. You can talk to chatbots out loud or through your computer. People have said that chatbots, which can also be used in messaging apps, are the most promising way to talk to your customers.
A chatbot will not actively promote your company to the general public. This new method of advertising is very different from the traditional methods you’ve used in the past. As a result of its ability to provide customer care that benefits both the brand and the consumer, collect data about customers that can be used to target messaging, and deliver that messaging on the company’s behalf, chatbots are powerful marketing tools, especially on social media. By asking more targeted inquiries, chatbots can also drive customers along the sales funnel and get them closer to making a purchase.
Content Creation
Since the beginning of content marketing, marketers have said that one of their biggest problems is making content. Quality content creation is a time-consuming process, and so is strategic marketing. In this way, artificial intelligence can be helpful because it can create some of this information for you. Articles of several hundred words that seem to have been written by an actual person are possible. AI-based content creation can include such niche forms of content like email subject lines and social media ads. In either case, the content created is customer-centric and serves a specific purpose, benefiting the reader as they search for information or skim through their inbox or social media feeds, without requiring an inordinate amount of time investment from a full-time staff member or independent contractor.
Predictive Content
AI can be used for business in more ways than just chatbots. Once it has enough information about potential customers and clients, it can use that information to predict what they will do and send them more personalized messages. This information can be sent via email, a website that changes on the fly, or a chatbot like the one we just talked about. This is because AI can help send emails on time with relevant content based on what the recipient does and what they like. AI can learn from a customer’s browsing history, blog post engagement, and other engagement signals to figure out what information is most likely to appeal to that customer and send them an email with that information. AI can also detect when customers are losing interest in a company, a process known as “churn prediction,” and then offer targeted communications designed to win them back.
Image Recognition Technology
Last but not least, there is picture recognition software, an AI tool that companies may utilize to better serve their customers. On social media sites like Facebook, you may have used image recognition when a friend was automatically tagged in a photo you uploaded. Additionally, image recognition software contributes to tailoring interactions with customers. To help shoppers identify similar products in stock.
AI is now used in almost all of our devices and daily tasks, making it easy for us to use it to our advantage. But marketers also need to learn how to use AI’s advantages in their work to boost client satisfaction, loyalty, and revenue. Marketers have a lot of new things to keep up with, including AI but also a lot of other tools, trends, and technologies. This is the kind of education that will help you and your staff thrive in the modern digital world.
